Frequently Asked Questions (FAQs)
Shipping Time and Delivery Expectations
Shipping times vary by brand. Standard orders ship within 1–2 business days and arrive within 4–7 business days. Large items ship via freight and arrive within 10–21 business days. If an extended delivery window applies to a specific product, it will be noted on the product page.
Payment Options
We accept a wide range of payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diner's Club) and digital wallets like Apple Pay, Google Pay and Shop Pay.
Return Policy
30-Day Return Window on all eligible items. Items must be unused, undamaged, and in original packaging. Change-of-mind returns are subject to a 25% restocking fee and return shipping costs. Defective, damaged, or incorrect items qualify for a full refund at no cost to you. For more details, please refer to our comprehensive 30-Day Return Policy.
Cancellation Policy
Orders can be canceled for a full refund before they have been shipped. To cancel, please contact us immediately at support@proathleticsupply.com. Orders that have already been shipped will fall under our 30-Day Return Policy.
Pro Athletic Supply
Phone: (224) 426-9939
Email: support@proathleticsupply.com
Business Hours: Monday–Saturday: 8:00 AM to 7:00 PM ET | Sunday: 9:00 AM to 6:00 PM ET