Refund policy

Last Updated: June 30, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Pro Athletic Supply website, located at https://proathleticsupply.com (the “Website”).

By placing an order on our Website, you agree to the terms outlined in this policy.

2. Contact Information

For questions regarding returns, refunds, or exchanges, please contact our Customer Service team:

Pro Athletic Supply

Customer Service Hours:
Monday–Saturday: 8:00 AM to 7:00 PM ET
Sunday: 9:00 AM to 6:00 PM ET

3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving their order, subject to the conditions outlined below.

3.1 Conditions for Return

To be eligible for a return:

  • Unused and Undamaged: Items must be unused and in the same condition as received, unless the item was received defective or damaged.

  • Original Packaging: Items should be returned in original packaging when available. Original packaging is not required for defective or damaged items.

  • Proof of Purchase: A valid receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service within 30 days of delivery by emailing support@proathleticsupply.com or calling (224) 426-9939.

  2. Provide your order number and reason for return.

  3. If approved, we will send return instructions and, if applicable, a Return Merchandise Authorization (RMA).

4.2 Preparing Your Return

  • Securely package the item in its original packaging.

  • Include all accessories, manuals, and any promotional items received.

  • Include any documentation provided with your return authorization.

4.3 Shipping the Return

For change-of-mind returns, customers are responsible for purchasing their own return shipping label using a trackable carrier.
For defective, damaged, or incorrect items, Pro Athletic Supply will email you a prepaid return label once your return is approved. Do not ship any item back without first receiving an approved return authorization and shipping instructions.

5. Return Shipping Costs

  • Change-of-mind returns: Customers are responsible for return shipping costs.

  • Defective, damaged, or incorrect items: Return shipping costs are covered by Pro Athletic Supply.

Original shipping charges are non-refundable unless the return is due to our error.

6. Resolution by Return Reason

6.1 Returns Due to Change of Mind

  • Return request must be made within 30 days of delivery.

  • Items must meet all return eligibility requirements.

  • Refunds: Issued to the original payment method. A 25% restocking fee applies to approved change-of-mind returns.

6.2 Defective or Damaged Goods

  • Notification: Defective or damaged items must be reported within 30 days of delivery.

  • Documentation: Photos or videos showing the issue are required before a return is approved.

  • Resolution: We will issue a replacement or full refund, including return shipping costs covered by Pro Athletic Supply.

6.3 Incorrect Product Received

  • Incorrect items must be reported within 30 days of delivery.

  • We will provide return instructions and ship the correct item at no additional cost.

6.4 Product Never Arrived

If your order does not arrive within the estimated delivery timeframe, contact us at support@proathleticsupply.com or (224) 426-9939. No return is required for lost packages. If the carrier confirms the package as lost, we will issue a full replacement or refund at no cost to you.

6.5 Order Cancellation

  • Before Shipment: Orders may be canceled for a full refund if not yet shipped.

  • After Shipment: The order must be returned in accordance with this policy.

  • Freight Order Cancellations (Large Equipment): If you wish to cancel a large equipment order before it ships, contact us immediately at support@proathleticsupply.com or (224) 426-9939. Orders cancelled before shipment receive a full refund within 5–7 business days.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products

  • Perishable goods

  • Intimate or sanitary goods (unless unopened and unused)

  • Gift cards

  • Downloadable or digital products

8. Refunds

8.1 Refund Conditions

  • Refunds are issued only after returned items are received and inspected.

  • Customers will be notified via email of refund approval or rejection.

8.2 Refund Processing

  • Method: Original payment method

  • Processing Time: 14 days after inspection

  • Financial institutions may take additional time to post refunds.

9. Exchanges

  • Exchanges are offered only for defective, damaged, or incorrect items.

  • To request an exchange, contact support@proathleticsupply.com.

  • Exchange shipping costs are covered by Pro Athletic Supply.

10. Timelines Summary

  • Return Request Window: 30 days from delivery

  • Return Shipment Deadline: 7 days after authorization

  • Refund Processing: 14 days after inspection

  • Bank Processing Time: Varies by financial institution

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable U.S. consumer protection laws.

12. Questions and Support

For additional information:

Pro Athletic Supply