Shipping policy

Last Updated: June 30, 2026

1. Introduction

At Pro Athletic Supply (“we,” “us,” or “our”), we are committed to providing a reliable and transparent shipping experience. This Shipping Policy outlines how orders placed through our website, https://proathleticsupply.com, are processed, shipped, and delivered.

2. Shipping Destinations

Countries We Ship To:

  • United States

3. Shipping Costs

Domestic Shipping (United States):

  • Free Standard Shipping: We offer free standard shipping on all orders within the United States. 

No Hidden Fees:
All applicable shipping charges, if any, are clearly shown during checkout. We do not charge hidden or unexpected shipping fees.

4. Order Processing Time

Processing Time:
Orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.

Order Cut-Off Time:
5:00 PM ET (Monday - Friday) Eastern Time

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping (United States):

  • Standard Shipping: 4-7 business days

  • Freight Shipping (Oversized/Heavy Items): 10–21 business days

Delivery Time Disclaimer:
Delivery timelines are estimates and may be affected by circumstances beyond our control, including weather conditions, carrier delays, or logistical disruptions.

6. Shipping Methods and Carriers

Domestic Carriers:

  • USPS

  • UPS

  • FedEx

LTL Freight Carriers (for large or bulk items):

  • FedEx Freight

  • Old Dominion

  • XPO Logistics

Shipment Tracking:
All shipments include tracking information, which is provided via email once your order ships.

Insurance:
Shipments are insured against loss or damage during transit. Please contact us promptly if an issue arises.

7. Order Tracking

Tracking Information Includes:

  • Tracking number

  • Carrier name

  • Direct tracking link

How to Track Your Order:

Assistance:
If you need help tracking your order, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Deliveries:
If your order has not arrived within the estimated delivery window, please contact us at:

Lost Packages:
If tracking shows delivery but you have not received your package:

  • Confirm the shipping address provided

  • Check with neighbors or building management

  • Contact us for further assistance

8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

Resolution:
We will evaluate the claim and arrange a replacement or refund, as appropriate.

9. Missing Items

Reporting Missing Items:
If items are missing from your order, please contact us within 7 days of delivery and include your order number and details of the missing item(s).

Resolution:
We will promptly investigate and resolve the issue by shipping the missing item(s) or issuing a refund where applicable.

10. Return and Refund Policy

Returns:
Returns are accepted within 30 days of receiving your order.

Return Conditions:

Items must be unused and returned in original packaging when available. Defective or damaged items are not required to be in original packaging. Certain non-returnable items are outlined in our Return and Refund Policy.

Return Shipping Costs:

For change-of-mind returns, customers are responsible for return shipping costs. Return shipping is covered by Pro Athletic Supply for defective, damaged, or incorrect items.

Refunds:
Refunds are processed within 14 days after we receive and inspect the returned item. Refunds are issued to the original payment method.

More Information:
Please review our Return and Refund Policy for complete details.

11. Incorrect Address

Address Accuracy:
Customers are responsible for providing accurate shipping information at checkout. Orders shipped to incorrectly entered addresses may not be eligible for replacement or refund.

Returned Packages:
If a package is returned due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. Contact Information

For shipping-related questions or assistance, contact us at:

Pro Athletic Supply
Email: support@proathleticsupply.com
Phone: (224) 426-9939

Customer Service Hours:
Monday–Saturday: 8:00 AM to 7:00 PM ET
Sunday: 9:00 AM to 6:00 PM ET

13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting to our website. We encourage customers to review this policy regularly.

Thank you for shopping with Pro Athletic Supply. We appreciate your business and are committed to delivering professional-grade service and reliability.